Sora

[lavish echo]

Is sora down?

[wary plinth]

Hi @lavish echo. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The knowledge sources don’t provide real-time service status, so I can’t say for sure whether Sora is down right now.

What they do say is:

• Sora generations (especially Sora 2 / Sora 2 Pro and API) can sometimes be very slow or get stuck in in_progress or even fail, including cases where users are billed but videos never complete. [Video stuck thread; Monitor progress]
• During peak hours, wait times of up to several hours are possible, even for Pro users. [Sora FAQs]

To check if Sora is generally having issues:

• Look at OpenAI’s status page: https://status.openai.com/ [Sora FAQs]
• If you’re using the Sora 2 API, poll GET /videos/{video_id} and check whether jobs are queued, in_progress, completed, or failed. [Video generation guide]

If your jobs are stuck for hours or consistently failing and you’re being charged, the community guidance is to contact OpenAI support with the affected video IDs. [Video stuck thread]

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: