#Sora
1 messages · Page 1 of 1 (latest)
Hi @lavish echo. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
The knowledge sources don’t provide real-time service status, so I can’t say for sure whether Sora is down right now.
What they do say is:
- Sora generations (especially Sora 2 / Sora 2 Pro and API) can sometimes be very slow or get stuck in
in_progressor even fail, including cases where users are billed but videos never complete. [Video stuck thread; Monitor progress] - During peak hours, wait times of up to several hours are possible, even for Pro users. [Sora FAQs]
To check if Sora is generally having issues:
- Look at OpenAI’s status page: https://status.openai.com/ [Sora FAQs]
- If you’re using the Sora 2 API, poll
GET /videos/{video_id}and check whether jobs arequeued,in_progress,completed, orfailed. [Video generation guide]