#Discrepancy in Sora 2 gens purchased versus received

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wary runeBOT
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Reported by @violet compass

Bug Report: Discrepancy in Sora 2 gens purchased versus received
`Steps to Reproduce`

The last two purchases, I received way less gen credits then what I paid for.

`Expected Result`
  1. I purchased 50 gen credits for $20, I expected to receive 50 gen.

  2. I just purchased 25 gen credits for $10. I expected to receive 25 gen.

`Actual Result`
  1. I purchased 50 gen credits for $20, I received around 18.

  2. I just purchased 25 gen credits for $10. I received around 8

`Environment`

Windows 10, Firefox

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Additional Information

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