#Sora Problem

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real totemBOT
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Hi @icy escarp. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The knowledge sources don’t mention that specific “Sora is temporarily unavailable, please check back soon” error for a single account, so I can’t see an official, account-specific fix. However, there are a few documented constraints that might explain what you’re seeing:

  1. Check which Sora you’re using and where you are

    • Sora 1 on web has its own list of supported countries. [Sora countries]
    • The Sora app / Sora 2 currently only support the US and Canada. [Sora 2 countries]
      If your main account is trying to use Sora 2 (app or sora.com) from an unsupported region, that could cause access issues even if Sora 1 works on another account.

  2. Plan / feature access issues

    • Access to models and features can be temporarily limited if there’s unusual activity, account issues, or subscription/payment changes. [Model access issues]
    • In those cases, OpenAI recommends:
      • Ensuring you’re in compliance with the Terms of Use.
      • Resetting your password and enabling 2FA.
      • Waiting a bit and trying again, as some limitations are temporary.
      • Contacting Support if the issue persists.

  3. Capacity / temporary outages

    • Sora can be slow or limited during peak times; OpenAI notes that wait times and temporary restrictions may occur to keep the service stable. [Sora usage; Unlimited usage]
    • If your alt accounts work but the main one doesn’t, it may be an account-specific restriction rather than a global outage.
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Because the docs don’t describe this exact message for one account only, the best next step is:

  • Follow the “Troubleshooting Model Feature Access Issues” steps (password reset, 2FA, wait a few hours). [Model access issues]
  • If it still fails on the main account while alts work, contact OpenAI Support via the Help Center with:
    • The exact error text,
    • Whether you’re using Sora 1 web or the Sora app / Sora 2,
    • Your country and account email (don’t post it publicly).

They can check whether your main account has a temporary limitation or region/plan mismatch.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: