#Does the error logging into chat gpt also affect the Sora app?

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muted bear
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Does the error logging into chat gpt also affect the Sora app?

split impBOT
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Hi @muted bear. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The knowledge sources don’t explicitly say that ChatGPT login errors also affect the Sora app, so I can’t confirm a direct link.

What they do say is:

  • Some login and access issues are specific to certain ChatGPT clients (web, Android, iOS, Mac) and to particular setups like Cloudflare Zero Trust, outdated Play Store, or browser requirements. [ChatGPT login; Android app FAQ; Mac/iOS + Cloudflare]
  • Sora has its own products (Sora 1 on web, Sora app, Sora 2 on web) and separate documentation, including its own supported-country list and data controls, which implies it can have distinct behavior and settings from ChatGPT. [Sora supported countries; Data use]

Because there’s no explicit statement that a given ChatGPT login error will also impact the Sora app, the safest assumption is that issues may be independent and need to be troubleshot separately.

If you’re seeing login problems in both:

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  1. Verify your account hasn’t been deleted or deactivated (this can cause login errors across products). [Sora billing FAQ]
  2. Follow the general ChatGPT login steps (clear cache/cookies, use the same auth method, try another browser/device/network). [ChatGPT login]
  3. If the issue persists in Sora specifically, you’ll likely need to contact support and include screenshots and timestamps so they can check both services for your account.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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