#Why are my videos without a sound?

1 messages · Page 1 of 1 (latest)

jade crater
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My videos have no sound, doesnt change when i type in the sound

kind dirgeBOT
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Hi @jade crater. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If you’re using the Sora app / Sora 2, the model does generate audio together with video by default, and you can guide it by describing ambience or dialogue in your prompt.[Sora app FAQ]

However, the help content and docs you’ve provided do not mention any specific known bug where Sora videos render with no sound at all, even when audio is described, nor any troubleshooting steps (like mute toggles, device‑specific issues, or export problems). Because of that, I can’t safely tell from these sources why your particular videos are silent.

Given the limits of the documentation here, the best next step is:

  1. Double‑check you’re actually using Sora (the app or sora.com) and not another OpenAI product like GPT-4o video processing (which doesn’t generate audio in the same way).[Video processing]
  2. If you are in the Sora app and audio is still missing despite describing it, you’ll likely need to contact OpenAI Support from within the app or via the Help Center, since this behavior isn’t covered in the available docs.

I’m sorry I can’t be more specific here—the knowledge sources you shared don’t contain enough detail to diagnose why your Sora videos have no sound.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: