#Personal Account Data Disappears After Rejoining Teams Workspace

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night swallowBOT
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Reported by @stone glade

Bug Report: Personal Account Data Disappears After Rejoining Teams Workspace
`Steps to Reproduce`

  • Merge personal account data with the Teams workspace as an owner.

  • Leave the Teams workspace to access the personal account.

  • Data appears fine and everything is intact (no issues with GPTs, projects, or memories).

  • Rejoin the Teams workspace by being re-invited.

  • After 30-45 minutes (after closing and reopening Chrome), data (chats, GPTs, personalization settings, custom instructions, and memories) disappears from the personal account.

`Expected Result`

After merging the personal account data with the Teams workspace, rejoining the workspace should not cause any data loss. All custom settings, GPTs, memories, and personalization should remain visible and intact.

`Actual Result`

  • After rejoining the Teams workspace, all data disappeared from the personal account.

  • This includes custom GPTs (both private and public), memories, personalization settings, and custom instructions.

  • Attempts to access data from multiple devices and browsers (including iPhone, Chrome, and Firefox) still did not restore the lost data.

  • This issue occurred during server issues on OpenAI’s side, which may have impacted the sync.

`Environment`

Platform: Windows 11, iOS (for iPhone testing), Browser: Chrome, Firefox, iOS app

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

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