#How can i get Sora 2 on a chromebook when its blocked by wifi

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kind cosmos
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How can i get Sora 2 on a chromebook when its blocked by wifi

untold rampartBOT
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Hi @kind cosmos. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If Sora 2 is blocked on your Chromebook due to your WiFi network, here are some steps you can try based on OpenAI’s official recommendations:

  1. Switch Networks: Try connecting your Chromebook to a different network, such as a mobile hotspot from your phone. This can help determine if the issue is specific to your current WiFi network or device setup. If Sora 2 works on a different network, the problem is likely with your original WiFi’s restrictions or firewall settings Network recommendations for ChatGPT errors on web and apps.

  2. Ask IT/Admin to Allowlist OpenAI Domains: If you’re on a managed network (like at work or school), ask your IT administrator to allowlist the following OpenAI domains, as blocking these can prevent Sora 2 and other OpenAI services from working:

  3. Try a Different Device: If possible, try accessing Sora 2 from another device on a different network to further isolate the issue.

  4. Check for VPN or Security Software: Sometimes, VPNs or security software on your network can block access. Disabling these (if possible and safe) may resolve the issue.

If you continue to have trouble, you may need to contact your network administrator for further assistance, as OpenAI services require certain domains to be accessible for proper functionality.

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Note: Sora 2 is available on the web (sora.com) and via the iOS app, but not on Android. Chromebook users should use the web version Getting started with the Sora app.

If your region is not supported, or if your account is not yet eligible, you may not be able to access Sora 2 even after resolving network issues.

If you need more technical troubleshooting steps, please let me know!

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: