when i text on the app it doesn’t respond but on the website it does
#error
rotund pike
shrewd mesaBOT
Hi @rotund pike. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
If ChatGPT is not responding to your messages in the app but works on the website, there could be several causes:
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Network or Connectivity Issues: Make sure your device has a stable internet connection. Try switching between Wi-Fi and mobile data, and restart your router if needed. Also, ensure your device’s date and time are set correctly and update the app to the latest version. Device modifications like rooting or jailbreaking can also cause issues. If the problem persists, try logging in via your browser or on a different device. If none of these steps work, capture a screenshot of the error and contact support for further help Something went wrong. Please make sure your device's date and time are set properly....
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App-Specific Bugs or Crashes: Try relaunching the app, uninstalling and reinstalling it, and ensuring your device meets the minimum requirements. If the issue continues, providing details such as your device model, OS version, and any error messages to support can help diagnose the problem ChatGPT iOS app potential failures.
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Temporary Server or App Issues: Sometimes, technical issues or outages can affect the app but not the web version. Check status.openai.com for any known outages. Restarting the app or your device may also help Troubleshooting ChatGPT Error Messages.