Pro discount not applying in Sora 2 even though it still displays.

[shadow flicker]

Reported by @manic basalt

Bug Report: Pro discount not applying in Sora 2 even though it still displays.

`Steps to Reproduce`

Attempt a pro generation, discount shows at bottom. Create video, check usage, usage dropped at the NON discount rate.

`Expected Result`

I get the discount because it shows it.

`Actual Result`

I get charged the full price even though it says the discount.

`Environment`

Web App, any browser.

Nov 7, 2025, 8:36 AM

Additional Information

Please provide relevant details to help resolve the issue, such as:

• ChatGPT Shared Link (if applicable).
• Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

[prime iris]

same what a mess

[hearty plover]

This is still happening, day two. The product I’ve paid for is unusable at 4 videos a day. Why doesn’t OpenAI communicate with customers paying $200/month?