#hello why is still saying unable to generate on sora 2 but i checked the status on yesterday?
somber current
weak radishBOT
Hi @somber current. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
If Sora 2 is still saying "unable to generate" or your video job remains stuck (e.g., in "in_progress" or "queued" status) even after checking the status yesterday, this could be due to several reasons:
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Ongoing Technical Issues: There have been multiple reports from users experiencing jobs stuck in the "in_progress" state for hours or even over a day, sometimes reaching 100% progress but never completing. This appears to be a recurring issue affecting both Sora 2 and Sora 2 Pro, and it can happen even if you were billed for the job. Unfortunately, some jobs never finish and may need to be written off as failed attempts. There is no official fix yet, and users have reported this problem on the OpenAI community forums Sora 2 API - Video Generation Stuck in in_progress State.
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Moderation or Content Restrictions: If your prompt or input image violates Sora's content policies (e.g., includes real people, faces, copyrighted material, or is not suitable for under-18 audiences), the job may fail due to moderation blocks. Sometimes, the error message will explicitly state this, but not always Video generation with Sora.
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Service Capacity or Outages: During peak times or service disruptions, video generation can be delayed or fail. It's recommended to check the OpenAI Status Page for any ongoing issues Generating videos on Sora.
What you can do:
- Try submitting a new job with a different prompt or simpler content.
- Double-check your prompt and any input images for compliance with Sora's restrictions.
- If the issue persists, and especially if you were billed for failed jobs, consider reaching out to OpenAI support with the job ID and details.
Unfortunately, the knowledge sources do not provide a guaranteed workaround for jobs stuck in "in_progress" or "unable to generate" states, but these are the most common causes and steps you can take.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
somber current
why i can't change the duration on sora 2
@weak radish why i can't change the duration on sora 2
weak radishBOT
Let me check the knowledge base for you again. One moment! :books:
On Sora 2, the ability to change video duration depends on where and how you are using the platform:
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On the Sora app and sora.com: You can set the duration by tapping the dropdown under “Create video” at the top of the compose screen (app) or by clicking the settings icon at the bottom left of the composer bar (web). Available durations are 10 seconds (default) and 15 seconds for all users. If you do not see the option, make sure you are using the latest version and have access to the feature, as rollout may be gradual or limited by account type or region.
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For 25-second videos: This option is only available to ChatGPT Pro users on the web, and only when using the storyboard feature. If you are not a Pro user or not using storyboards, you will not see the 25-second option.
If you are unable to change the duration, it may be because:
- You are not using the correct interface (e.g., not on the web or not in the storyboard mode for longer durations).
- Your account does not have access to the feature yet.
- You are on a platform or in a region where the feature is not yet enabled.
For step-by-step instructions:
- On the Sora app: Tap the dropdown under “Create video” at the top of the compose screen and select “Duration.”
- On sora.com: Click the settings icon at the bottom left of the composer bar and select “Duration” Sora Release Notes.
If you still cannot change the duration, it may be due to account limitations or a gradual rollout of the feature.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
somber current
@weak radish no imstuck on 15sec i can't change to 10 sec
weak radishBOT
Let me check the knowledge base for you again. One moment! :books:
If you are stuck on 15 seconds and cannot change the duration back to 10 seconds in Sora 2, the knowledge sources do not provide a specific explanation for this issue. Normally, both 10-second and 15-second durations should be available to all users on the app and web, and you can select the duration by using the dropdown or settings icon in the composer. If you are unable to select 10 seconds, it may be due to a temporary bug, a UI issue, or a limitation specific to your current session or account, but this is not explicitly documented in the available sources.