I get an error saying “Something went wrong”
#How can I share my Cameo on Sora 2 I get an error saying “Something went wrong”
sudden cosmos
royal lavaBOT
Hi @sudden cosmos. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
If you’re trying to share your Cameo on Sora 2 and encounter the error “Something went wrong,” here are some troubleshooting steps based on OpenAI’s official guidance:
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Refresh and Retry: Sometimes, this error is temporary. Try refreshing the app or page and attempt the action again.
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Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data, or restart your router if needed.
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Clear Cache and Cookies: If you’re using Sora on the web, clear your browser’s cache and cookies, or try using an incognito/private browsing window. If you’re on the iOS app, try closing and reopening the app.
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Update the App: Make sure you’re using the latest version of the Sora app. Outdated versions can cause unexpected errors.
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Device Date and Time: Ensure your device’s date and time are set correctly and are updating automatically, as incorrect settings can cause authentication and token errors.
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Disable VPNs or Extensions: VPNs, proxies, or certain browser extensions can interfere with OpenAI services. Try disabling them and see if the issue persists.
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Device Integrity: If your device is rooted or jailbroken, this can cause errors. Use a device that passes standard integrity checks.
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Check OpenAI Status: Visit status.openai.com to see if there are any ongoing outages or issues affecting Sora.
If you continue to experience the error after these steps, it may be a server-side issue or a bug. In that case, capture a screenshot of the error and contact OpenAI support through the chat bubble at help.openai.com for further assistance. Be sure to provide details about your device, app version, and the exact steps that led to the error to help them diagnose the problem more quickly.