#Please Try Again Later

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hushed sundialBOT
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Hi @dark grail. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The knowledge sources do not contain specific information about the error code "99972..." when generating videos with OpenAI's Sora or related video tools. However, general troubleshooting steps for video generation issues and "Please try again later" messages include:

  • Video generation can experience delays or errors during peak hours, and all users (including Pro) may see wait times or capacity messages. This is often due to high demand or system maintenance. OpenAI recommends clearing your browser cache and cookies, checking the Status Page for ongoing issues, trying a different browser or device, and ensuring your network connection is stable. Sometimes, simply waiting and trying again later is necessary if the service is at capacity or under maintenance Generating videos on Sora – FAQs.

  • If you continue to experience issues, and especially if you see persistent errors with a specific code, it is recommended to contact OpenAI Support and provide them with the error code and details of your request for further assistance.

Unfortunately, the knowledge sources do not provide a direct explanation for the "99972..." code, so reaching out to support with this information is the best next step.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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