#I bought chat gpt pro but my sora 2 videos are still max 15 seconds and not 25 seconds

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rigid trout
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I bought chat gpt pro for 200usd but my sora 2 videos are still max 15 seconds and not 25 seconds

upper solarBOT
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Hi @rigid trout. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If you have a ChatGPT Pro subscription and are using Sora 2 on the web, you should be able to generate videos up to 25 seconds long using the storyboard feature. This capability is specifically available to ChatGPT Pro users on sora.com by selecting ‘storyboard’ in the composer. If you are only seeing a maximum of 15 seconds, here are some things to check:

  • Make sure you are using Sora 2 on the web (sora.com), not the mobile app, as 25-second videos with storyboard are only available on the web for Pro users.
  • You must use the storyboard feature to access the 25-second duration. Regular video generation (not using storyboard) may still be limited to 15 seconds, even for Pro users.
  • To set the duration, on sora.com, click the settings icon at the bottom left of the composer bar and select “Duration.” The 25-second option should appear when using storyboard as a Pro user.

If you are following these steps and still do not see the 25-second option, it may be a rollout issue or a technical problem. In that case, contacting OpenAI support would be the best next step to resolve your access issue.

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References:

  • “Pro users can now generate videos of 25 seconds on web with storyboard.” Sora Release Notes
  • “Storyboards let you sketch out your video second by second... Available first to ChatGPT Pro users, you can access storyboards by selecting ‘storyboard’ in the composer on sora.com.” Creating videos with Sora
  • “At the top of the screen, you can set the Orientation to either Portrait or Landscape. You can also set a duration of 10 or 15 seconds... ChatGPT Pro users can generate videos of 25 seconds on web with storyboard.” Creating videos with Sora

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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rigid trout
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25 seconds is grey and i cant select it

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@upper solar 25 seconds is grey and i cant select it

upper solarBOT
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Let me check the knowledge base for you again. One moment! :books:

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If the 25-second option is greyed out and you cannot select it, even though you have ChatGPT Pro, there are a few possible reasons based on the knowledge sources:

  • The 25-second video duration is only available to ChatGPT Pro users on the web (sora.com) and specifically when using the storyboard feature—not in the Sora app or for standard (non-storyboard) generations. Make sure you are using the storyboard tool on sora.com, as described: “Pro users can now generate videos of 25 seconds on web with storyboard” and “you can access storyboards by selecting ‘storyboard’ in the composer on sora.com”<sup>Sora Release Notes</sup>.

  • If you are already using storyboard on sora.com and the 25-second option is still greyed out, it may be due to a gradual rollout, a technical limitation, or a temporary restriction on your account. The knowledge sources do not provide a specific troubleshooting step for this scenario.

If you have confirmed you are using the correct feature and platform, but still cannot select 25 seconds, the best course of action is to contact OpenAI support directly, as the knowledge sources do not contain enough information to resolve this specific issue.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@rigid trout Kapa.ai is still learning and improving, please let me know how I did by reacting below.