#Sora 1 on web

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gilded sparrow
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When logging in on the web for Sora, it says country not supported. Although, Greece is in the supported countries. What should I do?

naive violetBOT
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Hi @gilded sparrow. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If you are in Greece and see a "country not supported" message when logging into Sora 1 on the web, but Greece is listed as a supported country, here are some steps you can take:

  1. Double-check the Sora version: Sora 1 on web is available in all supported countries, including Greece. However, the Sora app and Sora 2 are only available in the US and Canada. Make sure you are accessing Sora 1 on the web at sora.chatgpt.com and not trying to use the app or Sora 2 features, which are geo-restricted see details.

  2. Clear your browser cache and cookies: Sometimes, cached data can cause location errors. Try clearing your browser’s cache and cookies, then log in again see troubleshooting advice.

  3. Check your network/IP location: If you are using a VPN or your IP address is being routed through an unsupported country, you may see this error. Disable any VPNs or proxies and ensure your internet connection is showing your true location in Greece.

  4. Try a different browser or incognito mode: Occasionally, browser extensions or settings can interfere. Try accessing Sora in a different browser or in incognito/private mode.

  5. Contact support if the issue persists: If you have confirmed you are in a supported country, are using Sora 1 on the web, and still see the error after troubleshooting, reach out to OpenAI support for further assistance contact support.

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Greece is indeed listed as a supported country for Sora 1 on web see official list, so this issue is likely due to a technical or network-related factor.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@gilded sparrow Kapa.ai is still learning and improving, please let me know how I did by reacting below.