I'm not able to create any videos in sora 2. Always get the error saying server issue.. Been trying for entire day.. What should I do to fix it?
#Creating videos in sora 2
versed mirage
sudden hollyBOT
Hi @versed mirage. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
If you're experiencing persistent server issues when trying to create videos in Sora 2, here are some troubleshooting steps and context based on OpenAI's official guidance:
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Check OpenAI's Status Page: Sometimes, server issues are due to high demand or maintenance. Visit OpenAI's Status Page to see if there are any ongoing incidents or outages affecting Sora. If there is a known issue, you may need to wait until it's resolved before trying again.
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Clear Browser Cache and Cookies: Outdated cache data can cause unexpected behavior. Try clearing your browser's cache and cookies, then reload Sora and attempt to generate a video again.
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Try a Different Browser or Device: Sometimes, browser-specific issues or device limitations can interfere with Sora. Switching to another browser (or using incognito/private mode) or device may help.
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Check Your Network: Ensure your internet connection is stable. If you're on a company network or VPN, there may be restrictions affecting your access to Sora. Try switching networks or disabling your VPN if possible.
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Wait Times and Capacity: During peak hours, even Pro users may experience long wait times or capacity errors. OpenAI notes that video generations are prioritized by subscription tier, but delays of several hours can occur when demand is high. If you see a "service at capacity" or similar error, it may be necessary to wait and try again later.
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Account and Access: Make sure you have the correct account tier (Plus, Team, or Pro) for video generation, as some features are limited for free users. Also, ensure your account has been granted access to Sora 2, as access is being rolled out gradually and may require an invite or notification signup in the app.
If you've tried all of the above and still can't generate videos, it's likely a temporary server-side issue. OpenAI is aware that such problems can occur, especially during high-traffic periods, and recommends patience while they work to improve reliability and capacity for Sora 2 users. If the issue persists for more than a day, you may consider reaching out to OpenAI support for further assistance.