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Hi @violet stirrup. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
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Hello! How can I assist you today?
If you’re interested in how OpenAI models handle greetings and conversation flow, the documentation suggests providing sample phrases and clear flow snippets to guide the model’s responses. For example, in a support scenario, you might instruct the model to greet the user, set the tone, and invite the reason for the call, using varied sample phrases like:
- “Thanks for calling ACME Internet—how can I help today?”
- “You’ve reached ACME Support. What’s going on with your service?”
- “Hi there—tell me what you’d like help with.”
This approach helps the model learn the desired style and structure for common conversation moments, ensuring a friendly and effective interaction with users Practical tips for prompting realtime models.