#Verification issues and delay for OPENAI and SORA 2 ACCESS

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split sonnetBOT
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Hi @drifting cradle. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If you are having trouble receiving a verification code (such as a One-Time Password, OTP) for OpenAI or Sora 2 access, here are some steps you can take based on the knowledge sources:

  1. Check Your Email Folders: Sometimes, OTP or verification emails can end up in your spam or junk folder. Make sure to check those folders in your email account.

  2. Verify Email Address: Ensure you are checking the correct email address associated with your OpenAI account.

  3. Resend the Code: If you did not receive the OTP, try resending it. OTPs are time-sensitive and can expire quickly, so request a new one and enter it promptly.

  4. Check for Typos: Double-check that you are entering the correct code and that there are no typos.

  5. Wait and Retry: If you have made multiple failed attempts, your account may be temporarily locked. Wait for the lock to expire before trying again.

  6. Contact Support: If you still do not receive the verification code after trying the above steps, you may need to contact OpenAI support for further assistance. Provide them with details such as the exact error message, the email address you are using, and the steps you have already tried. You can reach out through the chat bubble at help.openai.com or by emailing support if you are experiencing persistent issues What is a One-Time Password (OTP) and Why Did You Receive One?.

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If your issue is related to age or ID verification for Sora or other OpenAI services, and you have submitted your documents but have not received a response, it usually takes a few hours to process. You will receive an email notification regarding the outcome. If you do not see a confirmation or receive an error, try resubmitting your documents. If the problem persists, contact support for help What happens after I submit my ID for age verification?.

If you are experiencing a technical issue (such as not being able to log in or access the verification process), try clearing your browser cache, using a different browser or device, and ensuring your internet connection is stable Why can't I log in to the OpenAI API Platform?.

If you need further assistance, contacting OpenAI support directly is the best next step.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@drifting cradle Kapa.ai is still learning and improving, please let me know how I did by reacting below.

drifting cradle
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This hasn't helped me. I need some sort of link that can take me to get verified.