#Despite Having Business Plan on ChatGPT Struggling to use Sora. Not Allowing to generate images

1 messages · Page 1 of 1 (latest)

vale voidBOT
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Reported by @hearty hornet

Bug Report: Despite Having Business Plan on ChatGPT Struggling to use Sora. Not Allowing to generate images
`Steps to Reproduce`

We just login and try to run a prompt on sora as soon as we click enter. It says "You have generated 37 images last day. Please try again later." Sometimes its 12 and sometimes its 37.

`Expected Result`

It should not restrict us from generating images as we have a business plan and it says unlimited generations.

`Actual Result`

Doesn't allow to generate images on sora

`Environment`

MacOS 26.0.1 (25A362), Chrome Version 140.0.7339.208

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

hearty hornet
hearty hornet
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@prime vector Can you please look into this?

prime vector
# hearty hornet <@215370453945024513> Can you please look into this?

Hi! I'm a community member, like yourself; the very few here who work for OpenAI have gold names, #server-staff . I don't have a way to look into things like this, but I'm glad to connect you to resources I'm aware of!

You can reach out to OpenAI tech support, https://help.openai.com/en/articles/6614161-how-can-i-contact-support and they can explore any issues or problems as best they can.

In general, many OpenAI use quantities are dynamically limited, and times of higher use or strained resources, we all may have reduced access, in times with higher availability we may have more.

You mentioned business plan, currently there is no specific connection between Sora and business accounts, the help file, https://help.openai.com/en/articles/9957612-generating-videos-on-sora

mentions

We're still working to release a business version of Sora, but in the meantime we are offering Sora access to our ChatGPT Business users if they wish to try the consumer version of Sora under our consumer Terms of Use.

ChatGPT Business users who access Sora using their Business account will also be opted out of training.```

And that same file says at the top, 

```Please note that the following experience only applies to Sora 1 on Web.

It does not apply to the Sora app or Sora 2 on web.```

However, I'm not aware at this time of any help files discussing Sora 2 and business.
hearty hornet
prime vector
hearty hornet
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Yes, I already tried as you can see in the screenshot and it is saying that it may take days to get a response

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There isn't any other way where I can get instant response.

prime vector
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They have around 800 million weekly users. I'm afraid there's no instantaneous response for any of us, but they do reach out and help as possible.

prime vector
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And 'unlimited' is likely also affected by availability, if resources are strained, demand exceptionally high, availability may vary, based on what I've seen and experienced previously myself across many services they provide across the years.

prime vector
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Select 'Switch to old Sora'. That's the version discussed in that help file you show in your screenshot, that might be the issue!

hearty hornet
prime vector
flat ruin
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is theres someone know what happend with sora Business plan but they give request limit max 12/day? i'm using business plan, and there is no issue for daily limit months before, it happens after renewel monthly subscription couple days a go is theres anyone have the same issue?

hearty hornet
flat ruin
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yes, it happened after my monthly renewal on 20 oct :), and official support openai not really help to fix a lot