#No 25 second vids

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viral bobcat
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I have Chat gpt pro and using sora 2 via the web I toggle on sora 2 but all my videos are 10 secs still. What can be done?

clever hillBOT
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Hi @viral bobcat. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Based on the information in the knowledge sources, as a ChatGPT Pro user, you should be able to generate videos up to 20 seconds long and up to 1080p resolution using Sora 2 via the web. The documentation and FAQs consistently mention a 20-second maximum for Pro users, not 25 seconds. There is no mention of support for 25-second videos—20 seconds is the current upper limit for duration, even for Pro users. If you are only able to generate 10-second videos, here are some possible reasons and steps:

  1. Check Your Settings: When creating a video, you should be able to adjust the duration setting up to 20 seconds. Make sure you are setting the duration parameter to your desired length (up to 20 seconds) before generating the video. If the UI or API does not allow you to select more than 10 seconds, this may be a temporary limitation or a UI issue.

  2. Account Tier: Double-check that you are signed in with your ChatGPT Pro account, as only Pro users have access to the 20-second duration feature. Plus and Business users are limited to 10 seconds at 720p, while Pro users get up to 20 seconds at 1080p and up to 5 concurrent generations, as well as watermark-free downloads see details.

  3. Platform Limitations: If you are using the Sora web app and still cannot select more than 10 seconds, it may be due to a gradual rollout, a temporary restriction, or a bug. The documentation notes that features may be enabled progressively and that wait times or limits may be enforced to ensure a stable experience for all users see FAQ.

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  1. No 25-Second Support: There is no support for 25-second videos at this time. The maximum duration for Pro users is 20 seconds see FAQ.

What you can do:

  • Ensure you are using a Pro account and check for the option to set the duration up to 20 seconds.
  • If you still cannot generate videos longer than 10 seconds, try logging out and back in, clearing your browser cache, or using a different browser.
  • If the issue persists, it may be a temporary limitation or a bug. You can contact OpenAI support for further assistance.

Summary:

  • 25-second videos are not supported.
  • Pro users should be able to generate up to 20-second videos.
  • If you are limited to 10 seconds, check your account status and settings, and consider reaching out to support if the problem continues.

Source: Sora video generation FAQ

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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