#I'm unable to download the videos Sora 2 created since 19h00pm yesturday, anyone has that problem ?

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rancid grove
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I'm unable to download the videos Sora 2 created since 19h00pm yesturday, anyone has that problem ?

normal matrixBOT
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Hi @rancid grove. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry you're experiencing issues downloading videos created with Sora 2. Based on the available knowledge sources, there are no widespread or officially documented outages or download issues with Sora 2 videos reported recently. However, there are some general troubleshooting steps and known behaviors that might help:

  • Download URLs for Sora videos are only valid for a maximum of 1 hour after generation. If you try to download after this window, the link will expire and you’ll need to re-generate or re-request the video file promptly after completion Video generation with Sora – Retrieve results.
  • If you’re using the Sora app, all exports at launch include a visible watermark and C2PA provenance, but this should not prevent downloads Creating videos with Sora – FAQ.
  • If you encounter a “Download failed” or “File Not Found” error, ensure the file is recently generated, is under the 512 MB size limit, and that you’re not using a VPN or proxy that could interfere with downloads Troubleshooting ChatGPT Error Messages.

There are no reports in the knowledge sources of a widespread or ongoing outage affecting Sora 2 video downloads since yesterday. If the issue persists, it may be a temporary server-side problem or a local network/browser issue. You can check status.openai.com for any ongoing incidents, and if the problem continues, consider reaching out to OpenAI support with details about your issue.

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If you need more specific help, please provide any error messages you’re seeing, as that can help narrow down the cause.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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shy plover
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i m using the download button but isnt downloading for me, why?