with sora i made a video its finshed but its just a black screen i can't watch
#help
green vector
covert kindleBOT
Hi @green vector. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
I'm sorry you're experiencing an issue with your Sora video showing only a black screen. The knowledge sources do not provide a specific troubleshooting guide for this exact problem. However, here are some general steps you can try, based on related advice for Sora and ChatGPT video generation issues:
- Refresh or Restart: Try refreshing the app or website, or restarting your device.
- Check Your Internet Connection: A slow or unstable connection can sometimes cause playback issues.
- Try a Different Device or Browser: If you’re using the web version, try a different browser or device, as browser extensions or settings can sometimes interfere with video playback. Using an incognito window can also help rule out extension conflicts.
- Clear Cache and Cookies: If you’re on the web, clearing your browser’s cache and cookies can resolve unexpected behavior.
- Check for Service Issues: Visit the OpenAI Status Page to see if there are any ongoing issues affecting Sora’s video generation or playback.
- Regenerate the Video: In the Sora app, you can select “Edit video” and try regenerating the video with the same or a tweaked prompt if the result is not as expected. Sometimes, generation errors can occur and a new attempt may resolve it.
- Delete and Recreate: If the above steps don’t work, try deleting the problematic video and creating a new one.
If none of these steps resolve the issue, the knowledge sources do not provide further troubleshooting steps. You may want to contact OpenAI support directly through the app or help site for more assistance.
For more details on troubleshooting slow or failed video generations, see the relevant section in the help articles: Why is my video taking so long to generate?.
If you believe the video violates Sora’s terms or is a technical error, you can also report it using the in-app options.