I can't open the “more” option on chat gpt web

[sonic heart]

Reported by @wheat prism

Bug Report: I can't open the “more” option on chat gpt web

`Steps to Reproduce`

Whenever I click more on the web version, it keeps snapping shut or closing everytime I click on it. I often use it to like use the extra options like the canvas feature but now I can because it's not working.

`Expected Result`

I expect it to work normally like be able to open the “more” and see the options and use the canvas tool or the other options just fine without it closing or not working.

`Actual Result`

And instead it doesn't let me do it even if I click it, it wasn't like that before so im not sure.

`Environment`

Browser/Web, Android

Oct 14, 2025, 9:08 AM

Additional Information

Please provide relevant details to help resolve the issue, such as:

• ChatGPT Shared Link (if applicable).
• Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

[pulsar holly]

whichever browser you use clear cache or if you use chrome make sure is up to date. An update of Chrome just pased this morning!

current version for chrome must be
Version 141.0.7390.77 (Official Build) (64-bit)

if you're on a 64 build. prolly similar on 32 bit

[wheat prism]

Alright I'll see if that works

[wheat prism]

For my phone It says the version Chrome 141.0.7390.70 is the one up to date instead of Chrome 141.0.7390.77.

and I cleared my cache for it but it is still glitched. Is there anything else I can maybe do?😅

[pulsar holly]

go to all apps- chrome- check for update availability in store

[wheat prism]

I did and it didn't say update, I'm not sure if it's a delay but it's not there

[pulsar holly]

then you did all you could
except one: force shut down and start again the app.
In the current interface there is no longer a more button but it looks like this
I am on a Pixel 8 pro

[wheat prism]

Yes it's because I'm using the web version, when you say force shut down do you want me to close it out and open it again? 🤔

Or is there a specific way to force shut

[pulsar holly]

why you don't use the app? The app is by far more adapted to long DOM. Heavy threads are parsed like a fluke. Web version is a mess

when I spoke of force shut down was speaking of the app- for chatGPT

web version of GPT is ewww no lazy loading struggle on larger DOM

[wheat prism]

Ohh that makes sense, well I use the web because Im used too the web version, that's what I always use😅

But in the app I don't even think it has the canvas option like the web did

[pulsar holly]

once you install chatGPT app... you'll never again wnat the web through mobile that minuscule thing

it has canvas

[wheat prism]

So your saying I should switch?

Is the app really better

[pulsar holly]

emmm no wait in app canvas is not present

[wheat prism]

Oh

[pulsar holly]

just deep research web connectors study or agent

app is fast at long threads. If you are on web version long threads are heavy to load and sloooooow

also, on chat on app, you have the option to have voice chat working when you keep phone on screensaver 😄

so you don't need to hold on to it open all time

you can chat keeping it in your poket when driving

or like me.---- I have it sometimes on when I travel cuz... fun laughing on my own in the airport while gpt speaks nonsensical jokes

you can always use both versions.

[wheat prism]

Ohh okay okay, well I guess I might have to switch then until the web gets better

[pulsar holly]

web version for canvas and all coding or text writing
and app for all the other

[wheat prism]

I just always used the web, I do usually use like the canvas for like writing and stuff

But it's bugged

[pulsar holly]

please remember the moderation package and layer will extend to canvas. as openAi announced the expansion of filtering to all tools

for writing you can also use projects. Allow you to better define the parameters of the ai you write with. It is sand boxed. So if you choose project memory instead of account memory upon set up, your threads will not overflow into other stories

[wheat prism]

I never heard of that before, projects?

Is the a feature?

[pulsar holly]

yes.
look in the left hand menu

[wheat prism]

On app or web

[pulsar holly]

both

[wheat prism]

One of these?

This is web

I can't really see anything more since again I can't open it

[pulsar holly]

nope

[wheat prism]

Ohh

I think I found it

[pulsar holly]

is a left hand bar. where you have new thread search thread and so forth

train how to use it

[wheat prism]

This?

[pulsar holly]

you can set the memory to system namely use account memory or only project memory to isolate. The memory choice can be done only at the moment you create the project

once you made the project you have a button top right three dots- project settings customisations

there you can set about your project and all.
you also can load files or imaghes in the project

and refere them in the writings

yes that one that is

[wheat prism]

Dang that's actually solid😯

Thanks for your help‼️ ‼️

[pulsar holly]

it is sand boxed.
all threads inb the project

• do not read your whole account thy are just seen in the project. do not leak out

also you can create more chaptes of a story in a project. save each as txt then add it to project library.
you can make many projects each for a book or whatever you need to aggregate

have fun!