I was able to make two different videos with the cameo feature but now it doesn’t let me and pops up with this / does anyone know what this means and how to fix?
#Sora 2 cameo feature
honest sleet
balmy finchBOT
Hi @honest sleet. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
If you were able to make two videos with the Sora 2 cameo feature but are now unable to, and you’re seeing a pop-up or error, the knowledge sources do not provide a specific list of all possible error messages or their meanings for the cameo feature in Sora 2. However, here are some common reasons and troubleshooting steps based on the available documentation:
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Cameo Permissions or Settings Changed:
If you or someone else changed the cameo permissions (e.g., from “everyone” to “only me” or “people I approve”), this could restrict further use. You can review and update your cameo permissions in the Sora app under Profile → Settings → Cameo rules. Changes only apply to new videos, not existing ones, and you can always retake or update your cameo if needed. If you want to restrict or expand who can use your cameo, adjust these settings accordingly. Teen accounts are more restricted and may only allow “only me” or “people I approve” settings Generating content with Cameos. -
Account or Feature Limitations:
There may be usage limits or temporary restrictions on your account. For example, if your account is flagged for unusual activity or a potential Terms of Service violation, you may lose access to certain features. In this case, review your account for any notifications, ensure compliance with OpenAI’s Terms of Service, and consider resetting your password or enabling two-factor authentication Troubleshooting Model Feature Access Issues.
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Technical or Verification Issues:
If you’re failing cameo verification, try recording in better lighting, reducing background noise, and following the on-screen instructions carefully. The verification phrase changes for security, so read it exactly as shown each time Generating content with Cameos FAQ. -
Blocking or Privacy Settings:
If you have blocked someone or have been blocked, neither party can use the other’s cameo. Review your block list in Settings → Privacy & Safety → Blocked users Blocking and reporting on the Sora app.
If none of these steps resolve your issue, the knowledge sources recommend reaching out to OpenAI Support for personalized assistance, as they can help diagnose account-specific or technical problems.