#Issue with chat gpt loading

1 messages · Page 1 of 1 (latest)

jovial sparrow
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Why wont my chat gpt app open on mobile? Its been like this for weeks

stuck boneBOT
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Hi @jovial sparrow. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry you're having trouble with the ChatGPT app not opening on your mobile device. Based on the knowledge sources, here are some common reasons and troubleshooting steps for both Android and iOS:

For Android

  1. Browser Requirement for Login
    The ChatGPT Android app requires Google Chrome or Brave to be installed for login. If neither is installed or set as the default browser, you may encounter errors or be unable to sign in.

    • Make sure Chrome is installed and set as your default browser:
      • Go to Settings > Apps > Default apps > Browser app and select Chrome.
    • If you use a custom Android skin (like MIUI or One UI), you may need to clear defaults for your current browser and then set Chrome as default again.
      More details here.

  2. Update Google Play Store
    If you see a "Something went wrong" error, your Google Play Store version might be outdated.

    • Open the Play Store, tap your profile icon > Settings > About > Play Store version and update if needed.
      Step-by-step instructions.

  3. General Troubleshooting

    • Restart your device.
    • Ensure you have a stable internet connection.
    • Update the ChatGPT app to the latest version from the Play Store.
    • Try uninstalling and reinstalling the app.

For iOS

  1. App Crashes or Won't Open
    • Relaunch the app.
    • Uninstall and reinstall the app.
    • Make sure your device meets the minimum requirements and is running the latest iOS version.
      More troubleshooting steps.
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  1. Device Date/Time and Network
    • Ensure your device’s date and time are set to update automatically.
    • Check your internet connection (try switching between Wi-Fi and mobile data).
    • Update the app and your device’s operating system.
      See this guide.

If you’ve tried all the above and the app still won’t open, there may be a broader service issue. You can check the OpenAI Status Page for any ongoing outages.

If the problem persists, please reach out to OpenAI support with details about your device, app version, and any error messages you see.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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