#How do I fix this

1 messages · Page 1 of 1 (latest)

grim mesa
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It’s been stuck like this for around 30 minutes

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coarse bisonBOT
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Hi @grim mesa. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If your OpenAI job, file upload, or API request has been stuck for around 30 minutes, here are some steps you can take based on the knowledge sources:

  1. Check OpenAI’s Status Page: Sometimes, slowness or stuck jobs are due to server-side issues or outages. Visit status.openai.com to see if there are any ongoing incidents affecting the service you’re using. Many users report similar issues during outages or high-traffic periods Why is my ChatGPT taking so long to respond?.

  2. Try Refreshing or Restarting: For web-based tools, refresh the page or restart your browser. For API requests, you may want to cancel and retry the request if possible Troubleshooting ChatGPT Error Messages.

  3. Use Background Mode for Long Tasks: If you’re running long or complex jobs (like deep research or large context window completions), use background mode or the Responses API, which is designed for long-running tasks and allows you to cancel jobs if needed Best practices for handling long queue times with OpenAI's responses API Deep research.

  4. For File Uploads Stuck “In Progress”: This may indicate a temporary outage or service disruption with the vector store or file upload service. Many users have reported this issue, and it is often resolved once OpenAI addresses the backend problem. Check the status page and community forums for updates Uploading file to the vector store is stuck at 'in progress'.

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  1. Contact Support if the Issue Persists: If your job or upload remains stuck for an unusually long time and there’s no status update, reach out to OpenAI support. For agent or job cancellations, support may be able to help with reimbursements if the issue is on their end While loop is iterating endlessly and incurring costs with no way to end it.

Summary:

  • Check the status page.
  • Refresh/retry your request.
  • Use background mode for long tasks.
  • Wait for backend issues to resolve if it’s a known outage.
  • Contact support if you need further help or reimbursement.

If you provide more details about what exactly is stuck (e.g., file upload, API call, ChatGPT response), I can give more targeted troubleshooting steps.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: