#preauth_cookie_failed error ChatGPT.app on MacOS

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latent perchBOT
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Reported by @oblique glacier

Bug Report: preauth_cookie_failed error ChatGPT.app on MacOS
`Steps to Reproduce`

Mere attempt to login with Google login via the ChatGPT.app on MacOS

`Expected Result`

Should have logged me in. Works with Parallels on Windows. But does not work on the same machine's MacOS side.

`Actual Result`

preauth_cookie_failed if logging in with Google login, Apple login, Microsoft login, or incorrect date/time if logging in directly with OpenAI username/password

`Environment`

MacOS

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

oblique glacier
round blade
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SORA ANDROID LOGIN BUG – STILL BLOCKED

Error: preauth_cookie_failed
Request ID: 36e8f796126942e510b702f2223c3c38
Device: [Vivo 1906 ]
Android: [Vivo 1906]
App Version: [check Play Store → Sora → bottom]

Repro:

  1. Fresh install → open → Google login
  2. Instant error (screenshot attached)

Tried:

  • Reinstall ×3
  • Clear cache/data
  • Log in on web first → sora.com works perfectly
  • Wi-Fi ↔ Mobile data
  • No VPN

Attachments:
[Upload this new screenshot here]

Urgent: Web access fine — app auth only broken. Please escalate with Req ID.

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