plz anwer. whenever i try to make a video with people not on the top lit whenever i prompt i get that warning in sora
#what doe Unable to generateYou are not allowed to access one or more mentioned cameos. mean
graceful ether
lone mountainBOT
Hi @graceful ether. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
The error message "Unable to generate. You are not allowed to access one or more mentioned cameos." in Sora means that your video prompt is trying to use a cameo (a likeness of a real person) that you do not have permission to use. Cameos are opt-in and permission-based: each person controls who can use their cameo—options include "only me," "people I approve," "mutuals," or "everyone." If you try to generate a video with a cameo you’re not authorized to use, Sora will block the generation and show this warning.
To resolve this, make sure you only use cameos for which you have explicit permission. You can update your cameo permissions or request access from the cameo owner if needed. If you’re not sure which cameo is causing the issue, review your prompt and cameo selections to ensure you’re not referencing or including anyone you don’t have access to feature. Teen accounts are especially restricted and can only use "only me" or "people I approve" settings for cameos, which may also cause this error if you’re trying to use a cameo outside those permissions.
For more details on cameo permissions and how to manage them, see the official guidance: Generating content with Cameos and Update who can use your cameo.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
graceful ether
ohhhhhhh