#Videos cutting off

1 messages · Page 1 of 1 (latest)

hollow juniper
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Hi, when I try to make a video with sora AI it automatically cuts at 5 seconds and ruins the entire prompt i wrote because it doesn't even finish reading what its suppossed to

languid cedarBOT
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Hi @hollow juniper. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The issue you're experiencing—Sora videos automatically cutting off at 5 seconds—is likely due to the current duration limits set for your account or subscription tier. According to OpenAI's documentation, ChatGPT Plus and Business users can generate videos up to 5 seconds at 720p or 10 seconds at 480p, while ChatGPT Pro users can generate videos up to 20 seconds at 1080p resolution. If your account is on the Plus or Business tier, this 5-second limit is expected behavior for higher-resolution videos. To generate longer videos (up to 20 seconds), you would need to upgrade to ChatGPT Pro, which also allows for higher resolution and more concurrent generations Sora features by tier.

If you believe you should have access to longer durations based on your subscription, double-check your plan status and ensure you are logged in with the correct account. If the problem persists despite meeting the requirements, try the following troubleshooting steps:

  • Clear your browser cache and cookies.
  • Try a different browser or device.
  • Check OpenAI’s Status Page for any ongoing issues.
  • Ensure you are not exceeding any usage limits or encountering temporary restrictions Sora Billing FAQ.

If none of these steps resolve the issue and you are still unable to generate videos longer than 5 seconds despite being on the correct tier, you may want to contact OpenAI support for further assistance.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@hollow juniper Kapa.ai is still learning and improving, please let me know how I did by reacting below.