Can you help me? i try to generate a video but i keep getting "proccesing_error" im on sora
#I need help
crisp fable
brisk craterBOT
Hi @crisp fable. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
I'm sorry you're experiencing a "processing_error" when trying to generate a video on Sora. While the knowledge sources do not mention this specific error message, they do provide general troubleshooting steps for issues with Sora and ChatGPT:
- Clear your browser cache and cookies: Outdated cache data can cause unexpected errors. Try clearing your browser's cache and cookies and then attempt to generate the video again.
- Try a different browser or incognito mode: Some browser extensions or settings may interfere with Sora. Using a different browser or an incognito/private window can help identify if this is the issue.
- Check your internet connection: Make sure your connection is stable. If possible, try a different network.
- Check OpenAI's Status Page: Sometimes, there may be ongoing issues or maintenance affecting Sora. Visit status.openai.com to see if there are any reported problems.
- Disable VPNs or proxies: These can sometimes interfere with the service.
- Wait and try again: During peak hours, processing times can be longer, and errors may occur due to high demand. Waiting a bit and retrying can sometimes resolve the issue.
If these steps do not resolve your problem, you can contact OpenAI Support for further assistance. To do this, open the chat bubble icon at the bottom-right of help.openai.com and provide details about your issue, including the error message, steps to reproduce, and any relevant screenshots. Recording a HAR file of the error (as described in the support article) can also help the support team diagnose your issue more effectively How can I contact support?.