Help pls maybe error?

[unkempt aspen]

I don’t think I’ve submitted more than 10 in 24 hrs can I understand why this happened

[spiral gust]

Hi @unkempt aspen. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

---

If you’re seeing an error about hitting a usage limit (such as “You’ve already generated X videos in the last day” in the Sora app), it’s likely due to the rolling 24-hour limit per account. Each video request you submit counts immediately, and the system tracks your submissions over the past 24 hours—not by calendar day. You can submit again as soon as one of your previous submissions falls outside that 24-hour window.

If you believe you haven’t submitted more than 10 in the last 24 hours but are still seeing this error, it’s possible that some requests were counted that you may have forgotten about, or there may be a delay in the system updating your available quota. Unfortunately, the knowledge sources do not provide a way to view a detailed submission history or troubleshoot specific account discrepancies. If the issue persists and you’re certain you haven’t exceeded the limit, you may want to reach out to OpenAI support for further assistance Creating videos with Sora.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: