My dad is using sora 2 and he has 3 requests that are constantly loading and not generating what is going on? And i have 1 that wont load
#What is happening?
wide idol
iron vergeBOT
Hi @wide idol. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
It sounds like you and your dad are experiencing issues with Sora 2 where video generation requests are stuck loading and not completing. Based on the available knowledge sources, here are some possible reasons and troubleshooting steps:
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High Demand and Queue Times: Sora video generation can experience significant delays during peak hours, even for Pro users. Wait times of up to several hours are possible when the service is at capacity. This is a known issue, especially when many users are trying to generate videos at the same time. Your requests may be waiting in a queue and will process once capacity is available. Limits may also be enforced to prevent abuse and ensure a stable experience for all users Generating videos on Sora – Wait times.
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Temporary Restrictions: If the system detects potential misuse or if you hit usage limits (there is a rolling 24-hour cap on video creation per account), your ability to generate new videos may be temporarily restricted. You’ll see an error if you hit the cap, but sometimes requests may just hang if the system is overloaded Creating videos with Sora – Usage limits.
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Technical Issues: Occasionally, there may be technical problems or outages affecting Sora’s performance. It’s a good idea to check OpenAI’s Status Page for any ongoing incidents or maintenance that could impact video generation Generating videos on Sora – Troubleshooting.
What you can do:
- Wait and try again later, especially if it’s during peak hours.
- Check the OpenAI Status Page for any reported issues.
- Try clearing your browser cache/cookies or using a different device or network.
- If the issue persists for many hours or days, consider reaching out to OpenAI support through the Sora app or help.openai.com.
If you see a specific error message, that can help narrow down the cause. But if requests are just stuck loading, it’s most likely due to high demand or a temporary service issue.