Kappa question

[noble dawn]

kapa.ai makes it easy for developer-facing companies to build LLM-powered support bots for their community. Teams at OpenAI, Airbyte and NextJS use kapa to

level up their developer experience and reduce support.🤓🧐🤔

My question..
So Kapa is reducing support?

[heady ocean]

Hi @noble dawn. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry, but the knowledge sources provided do not contain any information about "Kapa" or kapa.ai. My expertise is focused on answering questions about OpenAI and its products. If you have any questions about OpenAI, its APIs, or related technologies, feel free to ask!

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

@noble dawn Kapa.ai is still learning and improving, please let me know how I did by reacting below.

[noble dawn]

Yeah, I think you should change your phrasing, if you're helping you don't want to reduce support..

[leaden plover]

Hey @noble dawn, Matteo from Kapa, randomly here!

You may be right with the phrasing "if you're helping you don't want to reduce support"

The more accurate phrasing would be: "Teams at OpenAI, Airbyte and NextJS use Kapa to level up their developer experience and reduce support tickets".

As you correctly point out, if you as a developer get actual help by getting a question answered immediately, then you'll be less likely to submit a support ticket asking that same question/problem.

Still, the only "exact match" to your statement that I found came from here: https://security-profiles.nudgesecurity.com/app/kapa-ai (not Kapa-owned, btw). Have you seen it somewhere else?

Also, here you can read (or ask 😉) how customers and users are actually being helped: https://www.kapa.ai/customer-stories