#Sora ai keeps crashing

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strange shell
stable windBOT
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Hi @strange shell. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If Sora AI keeps crashing, the knowledge sources do not provide a Sora-specific troubleshooting guide for crashes. However, general troubleshooting steps for OpenAI apps (like ChatGPT) on mobile devices include:

  • Relaunching the app.
  • Uninstalling and reinstalling the app.
  • Ensuring your device meets minimum software and hardware requirements.
  • Updating your app and device operating system to the latest versions.
  • Checking your internet connection and switching networks if possible.
  • Disabling custom keyboards or accessibility settings that might interfere with the app.
  • Trying a different device or browser if you’re using Sora on the web.

If the problem persists, it’s helpful to gather details such as your device model, operating system version, and any error messages or screenshots, and then contact OpenAI support for further assistance. These steps are based on general advice for OpenAI app failures, as no Sora-specific crash troubleshooting is detailed in the knowledge sources provided. For more information on troubleshooting app issues, see the guidance for the ChatGPT iOS app, which may be relevant for Sora as well ChatGPT iOS app potential failures.

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