#My app keeps crashing

1 messages · Page 1 of 1 (latest)

willow saffronBOT Oct 5, 2025, 11:21 PM

Hi @normal bane. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

I'm sorry to hear your Sora app is crashing. The knowledge sources do not contain specific troubleshooting steps for Sora app crashes when pressing "continue" on your profile. However, general troubleshooting steps for OpenAI apps include:

Relaunching the app.
Uninstalling and reinstalling the app.
Ensuring your device and app are updated to the latest versions.
Checking your device meets the minimum requirements.
If the issue persists, gather details such as your device model, OS version, and any error messages, and contact OpenAI support with this information and screenshots if possible.

For more detailed troubleshooting, you may refer to general app failure guidance for OpenAI apps, which suggests sharing as much detail as possible with support to help diagnose the issue, including when the crash occurs and any patterns you've noticed ChatGPT iOS app potential failures.

Unfortunately, there is no Sora-specific crash troubleshooting guidance in the provided knowledge sources. If the problem continues, reaching out to OpenAI support directly is recommended.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

@normal bane Kapa.ai is still learning and improving, please let me know how I did by reacting below.

willow saffronBOT Oct 5, 2025, 11:38 PM

Let me check the knowledge base for you again. One moment! :books:

I'm sorry you're still experiencing crashes with the Sora app. Based on the knowledge sources provided, there are no specific troubleshooting steps or solutions for Sora app crashes when pressing "continue" on your profile. The available documentation only covers general troubleshooting for OpenAI apps, such as relaunching, reinstalling, updating your device and app, and contacting support with detailed information and screenshots if the issue persists.

Since these steps have not resolved your issue and there is no Sora-specific guidance in the knowledge sources, I recommend reaching out to OpenAI support directly and providing them with as much detail as possible about your device, the steps leading to the crash, and any error messages or screenshots you can capture. This will help their team investigate and assist you further.

I'm sorry I couldn't provide a more specific solution based on the current knowledge sources.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

@normal bane Kapa.ai is still learning and improving, please let me know how I did by reacting below.

Let me check the knowledge base for you again. One moment! :books:

Sorry @normal bane, I seem to be having a bit of trouble. Don't worry though, I've pinged my support and they will try to fix me up! :technologist:

Perhaps try again in 15mins?

Let me check the knowledge base for you again. One moment! :books:

I'm sorry you're experiencing crashes when setting up your display name and profile picture (PFP) and clicking "continue." The knowledge sources do not contain specific troubleshooting steps for this exact issue with the Sora app or any OpenAI app during the profile setup process.

General advice from OpenAI for app crashes includes:

Relaunching the app.
Uninstalling and reinstalling the app.
Making sure your device and the app are updated to the latest versions.
Ensuring your device meets the minimum requirements.
If the issue persists, collect details such as your device model, OS version, and any error messages, and contact OpenAI support with this information and screenshots if possible ChatGPT iOS app potential failures.

Unfortunately, there is no Sora-specific guidance or a direct solution for crashes at the display name and PFP setup step in the knowledge sources. If the problem continues after trying the general steps above, please reach out to OpenAI support and provide them with as much detail as possible about your issue.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

@normal bane Kapa.ai is still learning and improving, please let me know how I did by reacting below.

Let me check the knowledge base for you again. One moment! :books:

Thank you for sharing that you have iOS 26. Based on the knowledge sources provided, there is no information available regarding iOS 26, as the documentation does not mention this version or provide compatibility details for Sora or other OpenAI apps with iOS 26.

If you are experiencing crashes during profile setup, please try the general troubleshooting steps:

Relaunch the app.
Uninstall and reinstall the app.
Ensure your device and app are updated to the latest available versions.
Make sure your device meets the minimum requirements for the app.

If the issue persists, gather details such as your device model, OS version, and any error messages, and contact OpenAI support with this information and screenshots if possible. Unfortunately, the knowledge sources do not contain enough information to provide a specific solution for iOS 26 or your exact issue at this time ChatGPT iOS app potential failures.