Sora

[nimble grail]

Hi @forest portal. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If Sora is treating you as a minor and applying additional guardrails, you will need to complete age verification to update your status. OpenAI requires users in some locations to verify their age to comply with legal requirements. If you are between 13 and 17 years old, your parent or guardian must complete the age verification on your behalf. If you are over 18, you should be able to verify your age yourself.

The age verification process typically involves uploading a government-issued ID or using a third-party service (such as Yoti) to confirm your age. Once verified, you should be able to use Sora without the minor-specific restrictions. If you encounter issues or your age cannot be verified, your access may be blocked until you complete the process, and you may need to contact OpenAI support for assistance. For more details, see the official guidance on age verification and what to do if you have trouble completing it here and here.

If you have already tried to verify your age and are still experiencing issues, please contact OpenAI support through help.openai.com for further assistance.

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