I try to use my own character completely original and not existing in any Disney or Pixar they only have same 3d cute style but their looks are totally different and original, and my scene with dialogues is also completely mine. . Sora would not let me generate the scene because of possible infringement of the 3d parties rights. That’s completely unjust and frustrating. What can be done? I am creating my own long animated movie , can I talk to someone from support ? How can I demonstrate I own all rights to my characters so it stops blocking them? Please anyone knows support for Sora2 official channel or email?
#Problem with 3d party right filter in Sora2
faint moon
silent trailBOT
Hi @faint moon. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
I'm sorry you're experiencing this issue with Sora's third-party rights filter. Sora uses automated tools to detect content that may infringe on intellectual property rights, which can sometimes result in false positives—even for original characters that only share a similar style with well-known properties. This can be frustrating, especially when your work is entirely original.
What you can do:
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Contact Support:
You can reach OpenAI support in several ways:- If you have an account, log in and use the "Help" button to start a conversation.
- If you can't log in, use the chat bubble icon at the bottom right of help.openai.com.
- For EU users, you can also email DSA-users@openai.com as a designated point of contact under the DSA [DSA Designated Point of Contact].
- For general support, see this article [Privacy Policy].
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Reporting a False Positive:
There is currently no documented process for pre-approving or whitelisting your original characters in Sora. However, you can report problematic content blocks or appeal moderation decisions by contacting support as above. When you contact them, provide as much detail as possible to demonstrate your ownership and originality.
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Why This Happens:
Sora uses automated moderation systems to prevent the generation of content that may infringe on third-party rights. These systems are not perfect and may sometimes block original content if it resembles protected styles or characters [How We Identify Problematic Content]. -
Demonstrating Ownership:
While there is no official process described in the knowledge sources for submitting proof of ownership to bypass the filter, you should include evidence of your original work (such as concept art, design documents, and copyright registration if available) when you contact support.
Summary:
You should contact OpenAI support through the official channels listed above, explain your situation, and provide evidence of your ownership. There is no guarantee that this will immediately resolve the issue, as the knowledge sources do not mention a specific process for whitelisting original content, but support is your best avenue for assistance.
If you believe your rights are being infringed or your content is being unfairly blocked, reaching out directly to support is the recommended step [DSA Designated Point of Contact].
If you need to report a specific moderation issue or appeal a block, you can also use the in-product help or the content reporting webform [Reporting Content].
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
faint moon
@silent trail I think you need to give me more specific Sora information where I can report that I own the rights and they can somehow whitelist the characters (by analogy they have a form t report if a user sees a copyright infringement content), so I ca report vice versa maybe that my content specifically is mine own and doesn’t infringe anything is they need to look into it and white list it. Where is th best email contact I have to write to?
silent trailBOT
Let me check the knowledge base for you again. One moment! :books:
Based on the available knowledge sources, there is no official process or form described by OpenAI for pre-approving or whitelisting your original characters in Sora. The documentation does not mention a way to submit proof of ownership to bypass the automated third-party rights filter.
What you can do:
-
Contact Support Directly:
The best way to address your situation is to contact OpenAI support. You can do this by:- Logging in and using the "Help" button to start a conversation if you have an account.
- If you can't log in, use the chat bubble icon at the bottom right of help.openai.com.
- For EU users, you may also email DSA-users@openai.com [DSA Designated Point of Contact].
- There is no specific email for Sora whitelisting, but you can reach general support via these methods [Privacy Policy].
-
Reporting Content Issues:
If your content is being blocked, you can report this issue through the support channels above. When you contact support, provide detailed information and evidence that you own the rights to your characters and content. -
No Whitelisting Form Available:
While OpenAI provides a form for reporting copyright infringement (copyright disputes form), there is no equivalent form for requesting a whitelist or pre-approval of your own content in the knowledge sources [Europe Terms of Use].
Summary:
You should contact OpenAI support through the official channels listed above and explain your situation. Include evidence of your ownership. However, the knowledge sources do not mention a process for whitelisting or pre-approving original content in Sora, so support may be limited to reviewing your case individually.
If you need to report a moderation issue or appeal a block, you can also use the content reporting webform [Reporting Content].