Sora says that I’ve reached 100 reels already and to try again later this happened yesterday and I waited until today and it’s still saying that any fix? Also I paid 33$ so I expected it to be unlimited.
#Posting issue on sora
feral heron
cerulean kiteBOT
Hi @feral heron. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
I'm sorry you're experiencing this issue. According to OpenAI's official documentation, ChatGPT Plus and Pro plans offer "unlimited" access to Sora for generating images and videos, but this is subject to OpenAI's Terms of Use and certain guardrails to prevent abuse. These guardrails may occasionally result in temporary restrictions on your usage, even if you are a paying subscriber. This can happen if the system detects unusually high activity or potential misuse, and is not necessarily a permanent block—usage is typically restored after some time, but the exact reset period is not always specified in the documentation. There are no overage fees, but you may be unable to generate more content until your quota resets or the restriction is lifted Understanding Unlimited Usage.
If you continue to see the same message after waiting a full day, it may be a temporary system issue or a stricter guardrail in place. In this case, you should try the following:
- Log out and back in, or clear your browser cache and cookies.
- Try accessing Sora from a different browser or device.
- If the issue persists, contact OpenAI support directly for assistance, as they can check your account status and provide more specific help.
While "unlimited" generally means no set hard cap, OpenAI reserves the right to enforce temporary limits to ensure fair use and system stability Understanding Unlimited Usage.