#On Sora why can I not generate more then 5 sec video or more then 480 p?

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cyan viper
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My Subscription includes more then 5 sec so 10 sec end also 720 p but it is grayed out on the sora web page. Why?

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glacial willowBOT
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Hi @cyan viper. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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If your ChatGPT subscription (Plus or Business) includes the ability to generate videos up to 10 seconds at 720p, but those options are grayed out on the Sora web page, there are a few possible reasons based on the knowledge sources:

  1. Subscription Plan Limitations: Only ChatGPT Plus, Business, and Pro users have access to longer durations and higher resolutions. For Plus and Business, the limits are up to 5 seconds at 720p or 10 seconds at 480p, and up to 2 concurrent generations. The 10s/720p option is not available for Plus/Business—only Pro users can generate up to 20 seconds at 1080p and have more concurrent generations. If you are on Plus or Business, the 10s/720p option will be unavailable (grayed out) by design. Please double-check your subscription tier to confirm your current plan’s limits [Sora - Billing FAQ].

  2. Feature Availability and Rollout: Sometimes, features are rolled out gradually or may be temporarily restricted due to system load, abuse prevention, or ongoing updates. Even if your plan includes certain features, they may be temporarily unavailable or limited during peak times or for technical reasons [Sora - Billing FAQ].

  3. Account or Usage Restrictions: If you have reached a usage limit or if there are temporary restrictions on your account (for example, due to suspected abuse or high demand), some options may be disabled until your usage resets or the restriction is lifted [Sora - Billing FAQ].

Summary Table from Source:

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ChatGPT Tier Features
Plus/Business Unlimited images and video, up to 5s at 720p or 10s at 480p, up to 2 concurrent gens
Pro Unlimited images and video, up to 20s at 1080p, up to 5 concurrent gens, no watermark

If you believe you should have access to higher limits based on your subscription, try logging out and back in, clearing your browser cache, or contacting OpenAI support for further assistance [Sora - Billing FAQ].

If you are on ChatGPT Pro and still cannot access higher durations or resolutions, it may be a technical issue or a temporary restriction—contact support for help.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@cyan viper Kapa.ai is still learning and improving, please let me know how I did by reacting below.

cyan viper
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@glacial willow My issue is ther I cant change to 720p or to 10 secounds all options are not interactable

glacial willowBOT
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Let me check the knowledge base for you again. One moment! :books:

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If you are unable to select 720p or 10-second options in Sora (the options are grayed out and not interactable), even though your subscription should allow it, the knowledge sources suggest a few possible reasons:

  1. Subscription Tier Limits: For ChatGPT Plus and Business, the maximum is 5 seconds at 720p or 10 seconds at 480p. If you are on Plus or Business and trying to select 10 seconds at 720p, this is not supported—only 5 seconds at 720p or 10 seconds at 480p are available. The 10s/720p option is not available for these tiers, so it will be grayed out by design. Only ChatGPT Pro users can generate up to 20 seconds at 1080p [Sora - Billing FAQ].

  2. Temporary Restrictions or Technical Issues: Sometimes, features may be temporarily unavailable due to system load, maintenance, or account-specific restrictions. This can cause options to be grayed out even if your plan should allow them [Sora - Billing FAQ].

  3. Account or Usage Issues: If your account has been flagged for unusual activity or if there are ongoing updates to your subscription, you may temporarily lose access to certain features. Waiting a few hours or reaching out to support may resolve the issue [Troubleshooting Model Feature Access Issues].

What you can do:

  • Double-check your subscription tier and the specific limits for your plan.
  • Try logging out and back in, or clearing your browser cache.
  • If the issue persists and you believe you should have access, contact OpenAI support for personalized assistance.
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If none of these resolve your issue, the knowledge sources do not provide further troubleshooting steps specific to this problem.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@cyan viper Kapa.ai is still learning and improving, please let me know how I did by reacting below.

cyan viper
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@glacial willow I am usng for example 480p and I cant select 10s only 5s why? And alos I cant even select 720p . WHY ???????

glacial willowBOT
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Let me check the knowledge base for you again. One moment! :books:

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Based on the knowledge sources, if you are on ChatGPT Plus or Business and cannot select 10 seconds at 480p or 720p at all (all options are grayed out except 5 seconds at 480p), there are a few possible explanations:

  1. Subscription Feature Limits:

    • For ChatGPT Plus and Business, the expected limits are:
      • Up to 5 seconds at 720p
      • Up to 10 seconds at 480p
      • Up to 2 concurrent generations
    • If you cannot select 10 seconds at 480p or 5 seconds at 720p, and all options are grayed out, this is not the intended behavior for these plans [Sora - Billing FAQ].

  2. Technical or Temporary Restrictions:

    • Sometimes, features may be temporarily unavailable due to high demand, maintenance, or technical issues. This can cause options to be grayed out even if your plan should allow them.
    • Limits may also be enforced to prevent abuse or ensure stability, which can temporarily restrict access to certain features [Sora - Billing FAQ].

  3. Account or Usage Issues:

    • If your account has been flagged for unusual activity or if there are ongoing updates to your subscription, you may temporarily lose access to certain features.
    • Waiting a few hours or reaching out to support may resolve the issue [Troubleshooting Model Feature Access Issues].
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What you should do:

  • Double-check your subscription tier to confirm you are on Plus or Business.
  • Try logging out and back in, or clearing your browser cache.
  • If the issue persists and you believe you should have access to these features, contact OpenAI support for personalized assistance, as the knowledge sources do not provide a specific reason for this issue beyond the above possibilities.

I'm sorry, but the knowledge sources do not contain a more specific explanation for why all options except 5 seconds at 480p would be grayed out for your account. If you are within the expected plan limits and still cannot access these features, contacting support is recommended.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@cyan viper Kapa.ai is still learning and improving, please let me know how I did by reacting below.

cyan viper
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@glacial willow It is since more more theys long so it is not temporarily

glacial willowBOT
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Let me check the knowledge base for you again. One moment! :books:

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Thank you for clarifying that the issue has persisted for several days and is not temporary.

Based on the knowledge sources, if you are on ChatGPT Plus or Business, you should be able to select up to 5 seconds at 720p or 10 seconds at 480p for Sora video generation. If you are unable to select these options and they remain grayed out for an extended period, this is not the expected behavior for your subscription tier [Sora - Billing FAQ].

The knowledge sources do not provide a specific explanation for a persistent issue where all options except 5 seconds at 480p are unavailable. They mention temporary technical restrictions, account issues, or system maintenance as possible causes, but do not address long-term, ongoing problems.

Next steps:

  • Double-check your subscription status to ensure you are on the correct plan.
  • If you have already tried logging out, clearing your cache, and waiting, and the issue persists for days, the knowledge sources recommend contacting OpenAI support for further assistance, as this may indicate an account-specific or technical problem that cannot be resolved through self-service [Troubleshooting Model Feature Access Issues].

I'm sorry, but the knowledge sources do not contain enough information to explain a persistent, multi-day issue with Sora video options being grayed out. Contacting support is the recommended action.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@cyan viper Kapa.ai is still learning and improving, please let me know how I did by reacting below.

cyan viper
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@glacial willow Is ther a workaround?

glacial willowBOT
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Let me check the knowledge base for you again. One moment! :books:

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I'm sorry, but the knowledge sources do not mention any official workaround for when Sora video duration and resolution options are grayed out for eligible ChatGPT Plus or Business users. The only recommended steps are to verify your subscription, try logging out and back in, clear your browser cache, and, if the issue persists, contact OpenAI support for assistance. There is no documented workaround beyond these steps [Sora - Billing FAQ].

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: