Something wrong with audio message

[plain delta]

I’m getting a message that says “There is something wrong with your audio” when I go to do the initial cameo face vid.

[quick wren]

Hi @plain delta. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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The message “There is something wrong with your audio” when trying to record an initial cameo face video likely indicates an issue with audio input or transcription. According to OpenAI’s documentation, audio transcription can fail for several reasons, such as unintelligible audio, microphone permission issues, or technical errors. When transcription fails, you may see a message like “The audio could not be transcribed” or a similar error related to your audio input conversation.item.input_audio_transcription.failed.

Here are some troubleshooting steps you can try:

1. Check Microphone Permissions:
   Make sure the app or browser has permission to access your microphone. On macOS, go to System Settings → Privacy & Security → Microphone and ensure ChatGPT is enabled ChatGPT Record Troubleshooting.

2. Reduce Background Noise:
   Use a headset and try to record in a quieter environment to improve transcript quality.

3. Restart the App or Browser:
   Sometimes, restarting the app or your device can resolve temporary issues.

4. Update the App:
   Ensure you are using the latest version of the ChatGPT app.

If these steps do not resolve the issue, there may be a technical problem with the audio processing or a temporary server-side issue. In that case, try again later or contact OpenAI support for further assistance.

If you see a more specific error message (such as “audio_unintelligible”), it means the system could not understand your audio input, and you may need to re-record in a quieter setting or speak more clearly conversation.item.input_audio_transcription.failed.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: