#“Failed to load subscription” toast displays on first click of settings menu (new session/refresh)

1 messages · Page 1 of 1 (latest)

knotty hillBOT
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Reported by @glossy field

Bug Report: “Failed to load subscription” toast displays on first click of settings menu (new session/refresh)
`Steps to Reproduce`
  1. Log into ChatGPT in your browser.
  2. Start a new session.
  3. Click the settings menu (bottom left).
    Optional: Refresh the browser and click settings again — error appears again.
`Expected Result`

Settings menu should open without errors. No toast should appear, regardless of session start or page refresh.

`Actual Result`

Settings menu expands as normal. The issue is that a toast error appears at the top of the browser window:
“Failed to load subscription: No subscription found for account. Contact support@openai.com if error persists.”

Appears on first click of settings menu in a new session or after a page refresh.
Subsequent clicks in the same session do not trigger the error.

`Environment`

Browsers: Safari version 605.1.15 and DuckDuckGo version 18.6

#
Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

glossy field
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Summary:
Clicking the settings menu after a new session or page refresh triggers a toast error about missing subscription, accompanied by a 401 from the settings endpoint. While the account is Free (so no subscription exists, which is expected), the toast itself appearing is unexpected and seems session-related.

Technical Details:
/settings endpoint
URL: https://chatgpt.com/backend-api/accounts/{guid}/settings
Method: GET
Status: 401 Unauthorized
Response body: {"detail": "Must use workspace account for this operation"}
Console error: Failed to load resource: the server responded with a status of 401 ()
Triggered on every page refresh

/subscriptions endpoint
URL: https://chatgpt.com/backend-api/subscriptions?account_id={guid}
Method: GET
Status: 404 Not Found
Response body: {"detail": "No subscription found for account"}
Console error: Failed to load resource: the server responded with a status of 404 ()
Triggered on first click of settings after new session or refresh

Additional Notes:
In local storage, only noted change is: lastUpdate (unix timestamp) changes on refresh.
No notable values in session storage. IndexedDB not checked.
Issue seems session-specific; possibly triggered by the page detecting a “new session” and attempting to fetch subscription info.
The /settings 401 error has been observed independently and may or may not be related to the /subscriptions 404 error (first noticed on 16 Sept 2025). Both occur in the same session/load cycle, and it’s possible the subscription fetch depends on the settings call completing successfully, but this has not been confirmed.
**Clarification: **The account is Free, so no subscription is expected. The issue is that the toast appears, which is unexpected and may confuse users.
Dates observed: 25 September 2025 – 28 September 2025

glossy field
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This is no longer an issue. Thanks to those who made that toast go away.