lol

[loud helm]

I recently started a 30-day trial of ChatGPT Business However, my workspace was deactivated today because of a pending invoice for $333 USD, which I believe was generated in error.

Here’s what happened:

I signed up for the trial less than 3 days ago.

The trial included 5 seats by default.

Without realizing it would end the trial, I added more users (a total of 9).

This seems to have triggered an automatic “true-up” charge and canceled my free trial.

I did not intend to upgrade to a paid plan, and I was under the impression the trial would remain free for 30 days. Could you please:

Cancel this invoice, since it was generated unintentionally during the trial.

Restore my workspace access under the original 5-seat free trial.

I really want to continue testing ChatGPT Business within the 30-day trial period before making any purchase decisions.

[worn heron]

Hi @loud helm. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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I'm sorry, but the knowledge sources do not mention a 30-day free trial for ChatGPT Business. In fact, according to OpenAI's official documentation, there is currently no trial period offered for ChatGPT Business. Instead, OpenAI provides a flexible, month-to-month plan that allows you to try the service without a long-term commitment, but this is a paid subscription from the start and not a free trial Manage billing on the ChatGPT Business subscription plan.

Regarding billing, if you add more seats than your baseline (for example, increasing from 5 to 9 seats), the system will immediately issue a pro-rated invoice for the additional seats if you add 2x your baseline or 20 seats in a month, which can result in an instant "true-up" charge and reset your baseline seat count Manage billing on the ChatGPT Business subscription plan.

If your workspace was deactivated due to an outstanding invoice, only a workspace owner can reactivate it by paying the outstanding invoice. There is no information in the knowledge sources about canceling an invoice generated in this scenario or restoring a workspace to a trial state, as no trial is officially offered What happens if my Business workspace is deactivated due to an outstanding payment?.

If you believe the invoice was generated in error or have special circumstances, you should contact OpenAI support directly through the Help Center chat widget to explain your situation and request assistance Manage billing on the ChatGPT Business subscription plan.

Summary:

• There is no 30-day free trial for ChatGPT Business according to the knowledge sources.
• Adding seats above your baseline can trigger immediate charges.
• Workspace deactivation due to unpaid invoices can only be resolved by paying the invoice.
• For billing disputes or errors, contact OpenAI support directly.

If you need help contacting support, let me know and I can provide the steps.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: