I both half a year ago 10 dollar credits and used only 5 dollar but now I see thet I have 0 dollar. Dose I lose my credis by inactivity?
#Dose openAI api Credit balance Expiers?
blissful arrow
honest sonnetBOT
Hi @blissful arrow. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
Yes, OpenAI API credit balances do expire. According to OpenAI’s official terms and help articles, any purchased credits will expire one year after the date of purchase if not used, regardless of account activity. This means that if you bought $10 in credits half a year ago and only used $5, you should still have $5 left—unless a full year has passed since your purchase, in which case any remaining credits would have expired and your balance would be $0. Inactivity itself does not cause credits to expire sooner; the expiration is strictly based on the one-year timeframe from the date of purchase or issuance, as specified in the terms of service and help documentation Service credit terms What is prepaid billing? How can I set up prepaid billing?.
So, if your credits have disappeared before one year, you may want to contact OpenAI support for clarification. Otherwise, it is likely that your credits expired after one year, as per policy.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
blissful arrow
@honest sonnet Now I try to top it up and it removed from my card but I still have 0$ balance. Where dose thet went then?
honest sonnetBOT
Let me check the knowledge base for you again. One moment! :books:
If you made a payment to top up your OpenAI API credits, the amount was removed from your card, but your balance still shows $0, this could be due to a temporary issue or a delay in crediting your account. There have been recent reports from other users experiencing similar problems, where credits did not appear immediately after a successful transaction. In those cases, OpenAI acknowledged the issue and implemented a fix so that purchased credits appeared correctly in users' accounts. If your credits are still missing, it is recommended to wait a short while and then check your balance again. If the issue persists, you should contact OpenAI support for assistance Forum: Credit purchase not credited.
This situation can be frustrating, but it is sometimes caused by system delays or technical glitches, not by the loss of funds. If you received a payment confirmation email from OpenAI, keep it as proof when contacting support.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
blissful arrow
@honest sonnet So if it is not apeating in 24 hors then do a charge back?
honest sonnetBOT
Let me check the knowledge base for you again. One moment! :books:
If your purchased credits do not appear in your OpenAI account after 24 hours, the recommended first step is to contact OpenAI support directly with your payment details and confirmation. There have been similar cases where users experienced delays or issues with credits not appearing, and OpenAI support was able to resolve the problem after being contacted Forum: Credit purchase not credited.
A chargeback should only be considered as a last resort if OpenAI support is unable to resolve the issue or does not respond. OpenAI’s help articles specifically recommend reaching out to their support team for any unrecognized or missing charges, and they will investigate and assist with refunds if appropriate Unauthorized charges: How to request a refund.
Summary:
- Wait a short period (up to 24 hours) for the credits to appear.
- If they do not, contact OpenAI support with your payment details.
- Only consider a chargeback if support cannot resolve the issue.
This approach ensures you follow OpenAI’s official process and avoid unnecessary complications.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
blissful arrow
@honest sonnet Give me a Direct link of ther eula where they stats they can still my credits
honest sonnetBOT
Let me check the knowledge base for you again. One moment! :books:
You can find the official terms regarding OpenAI service credits, including their expiration and non-refundability, in the Service Credit Terms. The relevant section states:
Service Credits are not legal tender or currency; are not redeemable, refundable, or exchangeable for any sum of money or monetary value (except where required by law); have no equivalent value in fiat currency; do not act as a substitute for fiat currency; and do not constitute or confer upon you any personal property right. Service Credits are non-transferable and may be used only in connection with the applicable Service for which they were issued.
All sales of Services, including sales of prepaid Services, are final. Service Credits are not refundable except where required by law, and expire one year after the date of purchase or issuance if not used, unless otherwise specified at the time of purchase.