#Failed deletion of a Sora AI image generation leads to an infinite loading loop.

1 messages · Page 1 of 1 (latest)

hexed larkBOT
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Reported by @royal relic

Bug Report: Failed deletion of a Sora AI image generation leads to an infinite loading loop.
`Steps to Reproduce`
  1. Navigate to sora.com and log in.
  2. Click the button to begin a new AI image generation.
  3. While the generation is in progress (a loading circle is visible), click the trash icon to delete the image set.
  4. Observe the loading circle. It will not stop.
  5. Attempt to click the delete icon again.
  6. A pop-up will appear stating "Failed to trash image set."
`Expected Result`

The image generation should be successfully canceled and deleted. The user should be able to either close the generation or start a new one.

`Actual Result`

The image generation enters an indefinite loading state. An error message "Failed to trash image set" appears, and the user is unable to delete the generation or create a new one.

`Environment`

WEB, Windows 10 Laptop, Firefox Build: 142.0.1

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

royal relic
charred aspen
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The same thing also happens to me. I am using sora PLUS on Windows 11 with chrome browser

narrow verge
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I have the same problem since 28 of August (
Windows 11, Chrome

chrome_m73tiMfTuk.png
obtuse knot
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Same problem

mellow plaza
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For me unable to delete any media, they always return. I've used a variety of web browsers. Also quite frequently after a failed prompt, even tho there is nothing in the queue I get "unable to generate you can only generate 1 image or video", even tho the queue is empty

harsh reef
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Still happening. It’s been 2-3 whole days. What are the devs doing?

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Until it’s fixed, use chatgpt guys.

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I’ve been able to continue generation with Chatgpt , and while it’s worse, it’s still something.

charred aspen
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I also can't delete any media, they keep returning... A bugfix would be highly appreciated!

obtuse knot
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UPDATE on my end. Aparently my fix helped. The image is still loading but i can generate new images. I only cleared my cookies, closed reopened the browser, deleted some old images and lastly tried to see if remixing works and it did, maybe it triggered something 🤷