Hi ai I need help with a bug
#Need help
balmy dove
viscid capeBOT
Hi @balmy dove. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
I can help. To get started, please share:
- What OpenAI product you’re using (ChatGPT app/web, API, Assistants, Actions, etc.).
- The exact error/message and when it occurs.
- Minimal repro steps, timestamps, and any request/response IDs if it’s API-related.
Quick pointers based on common cases:
- ChatGPT web/app errors: try refresh, incognito, disable extensions/VPN, and check status.openai.com. If unresolved, contact support via the help.openai.com chat bubble and include a HAR file (steps in the article) (Troubleshooting ChatGPT Error Messages; How to contact support).
- API “Incorrect API key” errors: verify the key at platform.openai.com/api-keys, ensure one consistent key, and correct org ID per auth docs (Incorrect API key provided).
- “Exceeded quota” on API: prepaid, pay‑as‑you‑go billing is required; free trials are discontinued. Check plan and billing details (Forum: exceeded quota).
- Assistants/File Search quality: increase or remove max_prompt_tokens; 20k–50k recommended for File Search (Assistants API v2 FAQ).
- GPT Actions debugging: refine action/parameter descriptions, test in the Actions tester, verify auth and callback URL, and use Postman for diagnosis (Actions debugging guide).
If this seems like a security issue, report via the security.txt channel or Bugcrowd per our vulnerability policy (Coordinated vulnerability disclosure policy).
Share your details and I’ll suggest targeted fixes with citations.
Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:
balmy dove
Can you read images
@viscid cape can you read images? I have a chat from a along time I was using it just now I’m unable to send messages the white send message button from ChatGPT app is not allowing me to press send
viscid capeBOT
Let me check the knowledge base for you again. One moment! :books:
Sorry you’re hitting this. Quick answers:
-
Can ChatGPT read images? Yes—on web and mobile you can add images and ChatGPT will analyze them. Supported types: PNG, JPEG, non‑animated GIF; up to 20MB per image. Available to Plus and Enterprise; on all platforms. Use the + button to add photos/files (ChatGPT Image Inputs FAQ). (ChatGPT Image Inputs FAQ)
-
Can’t press the Send button in the mobile app:
- Try force‑closing and relaunching the app, then uninstall/reinstall if needed (iOS failures). (ChatGPT iOS app potential failures)
- Log out/in, disable VPN, update to the latest app version. If you see “Unusual activity…” follow the DNS and Safari checks in the guide (iOS error troubleshooting). (Network recommendations for ChatGPT errors)
- If it’s a general error, try a new chat, clear cache/cookies (web), use incognito, disable extensions/VPN, or switch networks; check status.openai.com (Troubleshooting errors). (Troubleshooting ChatGPT Error Messages)