#ChatGPT — “Unable to load projects”; one-time “Retry” button disappears with no effect

1 messages · Page 1 of 1 (latest)

shut jettyBOT
#

Reported by @ivory plover

Bug Report: ChatGPT — “Unable to load projects”; one-time “Retry” button disappears with no effect
`Steps to Reproduce`

Sign in to ChatGPT (Plus).

The projects pane shows “Unable to load projects” with a single “Retry” button.

Click “Retry” → the button disappears; nothing loads; the error remains.

`Expected Result`

Projects list/pages load normally; pressing Retry refreshes and shows projects.

`Actual Result`

Projects never load; persistent “Unable to load projects” banner. The one-time Retry button vanishes after click with no effect. Reproducible on Web, Windows desktop app, and smartphone; same with and without various VPNs.

`Environment`

Subscription: Plus; OS: Microsoft Windows 11 Home Single Language 10.0.26100 (Build 26100); Web: Google Chrome 139.0.7258.67 (Official Build) (64-bit); Also reproduced on: Microsoft Edge (current) and ChatGPT for Windows desktop app (current); Mobile: smartphone (same behavior); Network: tried with/without multiple VPNs (no change).

#
Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

ivory plover
earnest pendant
#

I have the exact same problem. Been going on for a week or two now. Frustrating as hell.

ivory plover
earnest pendant
# ivory plover A WEEK? Oh god.

Yeah. I’m pretty sure I tried every trick in the book.
These bug reports is my last resort, cause it ain’t fixing itself 😅

cold ore
#

How FIX this?

#

I have the same issue unable to use projects at all - please help!!!!

ivory plover
#

Issue still persist.

earnest pendant
#

Yuup

cold ore
#

How is it tahat they are unable to solve this?

ivory plover
# cold ore How is it tahat they are unable to solve this?

Support team continues to suggest the issue may be on my side, but I’ve exhausted every client-side fix across browsers, devices, and networks—so the evidence points to a service-side problem on their end. I think the investigation now seems to be at an impasse.

cold ore
#

Guys! I dont know what to do... any tips on how to solve this?

#

I have tried everything. Completely nuked my browser history, i tried different browsers

#

Projects works only on IOS APP but not in the Safari 🔥 (on the same phone iphone 13pro)

#

You know what... F**** this im done wasting my time and energy on solving this Grok FTW

earnest pendant
#

I don'

#

I don't think anyone has a solution. I've been stuck like this for almost a month now. No answers from support either.

#

(except for the bot on the website like @ivory plover )

ivory plover
#

The worst part is that I still pay for the subscription.

cold ore
#

The issue is most likely related to the subscription. For example, on the free plan you don’t get access to projects, but on Plus you do. So I think something went wrong during the upgrade from free to premium.

cold ore
#

I think the only way to solve this is to contact support https://help.openai.com/ and create a ticked for your particular issue

earnest pendant
#

For some reason my thread on here got deleted lol

ivory plover
#

Update: my Projects just came back. Not sure if it was coincidence, a backend fix rolling out, or my email to support, but everything loads again and all projects are present.

ivory plover
#

@earnest pendant @cold ore How is it?

earnest pendant