#Billing Failed- Wrong Screen FIxed with Different Plan

1 messages · Page 1 of 1 (latest)

lilac iglooBOT
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Reported by @runic pulsar

Bug Report: Billing Failed- Wrong Screen FIxed with Different Plan
`Steps to Reproduce`

Billing Failed- Update popup appeared on desktop APP (MAC)- clicked link to pay the bill (normally $60 GPT Plus)-The payment was stuck on upgrade to Team
Emails said I was at deadline (so I upgraded) $$Paid
and Now I cant access my original space
BTW- Now both accounts seem to have the same creds.As it wasnt clear what was happening.
It made it seem like there was some update (per the popup) and the clarity of what was changing or not changing from before made the process very unclear. Ive paid

`Expected Result`

To have access to my chats. To not be upsold and locked on a stripe page- when its unclear through an app update pop-up. To have billing that is consecutive listed by month on my account summary. The dates are fragmented when I view from my email links- its like I have 2 accounts with same email -

`Actual Result`

I have no access to my original chat history (deactivated) and I am paying 2 subscriptions . with 0 data now.

`Environment`

MAC ios app and the website links from email invoices

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Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

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runic pulsar
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from the FAQs i should have been able to access the personal workspace in the "converted" team space. as now it seems there is no option to even move my chats back to personal

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you see how i have no data. but whats weird is the plugins moved

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can we trouble shoot if there is an issue in duplicate email for the 2 accounts types. Seems there is a church and state issue on permission/account ownership. I cant even invite myself to the personal space to move it; because the email is the same- so the Verification code recovery is not working for the permission of moving one- and changing the email.

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@lilac igloo you there?

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can you get someone to restore my deactiveated- personal workspace ALTCAL - so I can recover my chats and change the emails