#help.openai.com shows wrong account logged in

1 messages · Page 1 of 1 (latest)

misty tangleBOT
#

Reported by @last wedge

Bug Report: help.openai.com shows wrong account logged in
`Steps to Reproduce`

  1. I open an incognito window on my PC, and navigate to help.openai.com

  2. I log in using my ai@#####.com account

  3. I enter the existing support chat/conversation

  4. Support refuses to help me because they see a different account logged in. The account they see logged in was a previous account of mine. They are separate accounts. I cancelled the old account, and started fresh with the new account.

  5. I send example after example of proof showing that I am logged in as ai@#####.com account

`Expected Result`

When I log in to help.openai.com using ai@#####.com, support should see that I am logged in as that account, not a different account.

`Actual Result`

When I log in to help.openai.com using ai@#####.com, support sees me logged in as a different account and email address.

`Environment`

Windows 11, incognito mode; also iOS Safari, private browsing mode.

#
Additional Information

Please provide relevant details to help resolve the issue, such as:

  • ChatGPT Shared Link (if applicable).
  • Screenshots or videos demonstrating the problem.

-# ➜ Need to contact support? Visit the OpenAI Help Center.

last wedge