#Sora issues

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exotic crystal
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When trying to attach an image to Sora for it to use I get:

The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID d167ea3e-25e2-4f72-8286-38d6eb279710 in your email.)

unique geodeBOT
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Hi @exotic crystal. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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When you encounter the error message:

The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID d167ea3e-25e2-4f72-8286-38d6eb279710 in your email.)

while trying to attach an image to Sora, it generally indicates a server-side issue or a problem with how the request is being processed. This type of error is not uncommon and can sometimes be resolved by retrying the request. If the issue persists, here are the recommended steps:

  1. Retry the Request: Sometimes, these errors are temporary. Try attaching the image again after a short wait.

  2. Check for Known Issues: Visit the OpenAI Status Page to see if there are any ongoing outages or maintenance that could affect Sora or image uploads.

  3. Troubleshoot Your Setup:

    • Clear your browser cache and cookies.
    • Try a different browser or use an incognito/private window.
    • Disable browser extensions that might interfere with uploads, especially those related to privacy or security.
    • Switch to a different network or device to rule out local connectivity issues.
    • Ensure your image file meets any documented requirements (format, size, etc.), though the knowledge sources do not specify Sora’s exact image requirements.

  4. Contact Support: If the error continues, capture a screenshot and include the request ID (as you did above) when you contact OpenAI Support. This will help the support team investigate your specific issue more efficiently.

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The knowledge sources do not provide Sora-specific troubleshooting for image attachment errors, but these general steps are recommended for similar server-side errors across OpenAI products. If you need further assistance, reaching out to support with the request ID is the best course of action, as suggested in the error message itself and in OpenAI’s help articles Troubleshooting ChatGPT Error Messages and How can I contact support?.

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