I’m having an issue registering for SORA. I signed up for ChatGPT Pro via the ChatGPT interface because I assumed SORA would be linked to the same account. After subscribing, my ChatGPT account correctly shows Pro status, but SORA still remains on a Free plan. When I click “Subscribe to Pro” in SORA, the website simply redirects me back to the ChatGPT registration page—where it confirms I’m already Pro. I don’t understand what’s going wrong or how to fix it.
#I’m having an issue registering for SORA
charred hollow
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Hi @charred hollow. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:
It sounds like you’ve already upgraded to ChatGPT Pro, but Sora is not recognizing your Pro status and is prompting you to subscribe again. This issue has been reported by other users as well. According to an official response from OpenAI support, the rollout of Pro features and Sora access is still ongoing, and some users may experience delays in their Pro status being recognized across all services. The recommendation is to check back later, as access should be enabled soon for all eligible accounts. If the issue persists after some time, you may want to reach out to OpenAI support for further assistanceForum: Codex not opening in chatgpt.
Additionally, ensure you are logged into Sora with the same account that holds your ChatGPT Pro subscription. If you subscribed via the web, your Pro status should sync automatically, but temporary delays can occur during rollout or due to account synchronization issues.
If you continue to experience problems after waiting, you can contact OpenAI support through the chat widget on their help page for direct assistanceWhy did my ChatGPT Plus or ChatGPT Pro renewal transaction fail?.
Summary of steps:
- Wait and try again later, as rollout may still be in progress.
- Double-check you are using the same account for both ChatGPT and Sora.
- If the issue persists, contact OpenAI support via their help center.