Cant login

[indigo oak]

After trying logging in I get an error message thet my password is incorrect so I go to forget my password butoon then press continue and an error message apers as following:

Route Error (400 ): {
"error": {
"message": "Invalid request.",
"type": "invalid_request_error",
"param": null,
"code": "invalid_request"
}
}

What sold I do?

[candid meteor]

Hi @indigo oak. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

---

I'm sorry you're having trouble logging in and resetting your password. Based on the information in the knowledge sources, here are some steps you can try:

1. Check Your Authentication Method:
   If you originally signed up using "Continue with Google," "Continue with Microsoft," or another social login, you will not have a password to reset with OpenAI. In that case, you must log in using the same social login method you used during sign-up. Attempting to reset your password through the standard email/password flow will not work and can result in errors like the one you’re seeing. Please try logging in with your original method instead. If you’re unsure, try each available method (email/password, Google, Microsoft, Apple) in an incognito window for a clean attempt Why can't I log in to ChatGPT?.

2. Clear Browser Cache and Cookies:
   Sometimes, cached data or browser extensions can interfere with the login or password reset process. Try clearing your browser’s cache and cookies, or use an incognito/private window to attempt the process again Why can't I log in to ChatGPT?.

3. Check for Typos and Correct Email:
   Double-check that you are entering the correct email address and that there are no typos Resetting or Changing Your ChatGPT Password.

4. Try a Different Browser or Device:
   Sometimes, switching to a different browser or device can resolve unexpected errors.

5. If You Still Can't Reset Your Password:
   If you continue to see the "Invalid request" error or do not receive a password reset email, and you are sure you signed up with an email and password (not a social login), please contact OpenAI Support for further assistance. You can reach them via the chat bubble at the bottom-right of help.openai.com. When contacting support, include the error message, your email, and the steps you've tried.

If you originally signed up with a social login, you will need to reset your password directly with Google, Microsoft, or Apple, not through OpenAI.

If you need more help, please let me know which login method you originally used, and I can provide more specific guidance.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: